Lussurio Privacy Policy

At Lussurio Casino, we take your privacy seriously and are committed to protecting the personal data you share with us when you register, deposit, play or contact our support team. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices available to you. By creating an account at lussurio.com, you agree to the practices described below. This policy applies across our desktop site, mobile web platform and the Lussurio Casino app.

Who We Are

Lussurio Casino is operated by Goodwin N.V., incorporated under the laws of Curacao, registration number 151353, registered at Abraham de Veerstraat, Willemstad, Curacao, holding Curacao Gaming Control Board licence OGL/2024/758/0228. A separate Cyprus entity, LuckyLuck Limited, registration number HE 404194, registered at 9 Vasili Michailidi Street, 3026 Limassol, Cyprus, acts as our paying agent and contractual counterparty for certain payment-related matters. Together, these entities form "the Company" referred to throughout our terms and this policy, and both share responsibility for the handling of your data in relation to payments and account services.

Information We Collect

We collect several categories of information to operate Lussurio Casino, verify your identity, process transactions and comply with our licensing obligations.

• We gather registration details such as your name, date of birth, email address, phone number and chosen currency when you open an account with Lussurio Casino.
• We collect identity verification documents, including government-issued ID, proof of address and, where required, source-of-funds documentation, to satisfy anti-money-laundering obligations.
• We record payment information connected to your deposits and withdrawals, including the method used, since withdrawals must return to the depositing method under our Terms.
• We track your gaming activity, including wagers, game history, bonus usage and Lsu balances, to administer promotions and calculate wagering progress accurately.
• We log technical data such as IP address, device type, browser information and geolocation signals, partly to enforce our restricted-countries policy and VPN restrictions.
• We store your communications with our support team via live chat, email or Telegram, so we can resolve disputes and maintain service quality.

Why We Collect This Data

We use the information above to open and maintain your account, process deposits and withdrawals, verify your identity, prevent fraud, administer bonuses such as the Welcome Pack and cashback offers, enforce wagering requirements, and comply with Curacao Gaming Control Board regulations and FATF-related screening obligations. We also use your data to communicate with you about promotions, including e-mail-gated offers like the Friday deposit bonus and Mystery Monday bonus, and to personalise your experience across our platform.

How We Use Your Information

Our casino uses your personal data for the following purposes:

• We verify your identity and age before allowing real-money play, consistent with the 18+ requirement displayed across our site.
• We screen deposits and withdrawals against our Restricted Countries list and FATF-related blacklist and greylist obligations.
• We calculate bonus eligibility, wagering progress, cashback amounts and referral commissions, including the revenue-share formula used in our referral programme.
• We monitor gameplay patterns to detect prohibited strategies, such as covering both Red and Black or Odd and Even simultaneously while wagering bonus funds.
• We send service communications, security alerts and, where you have opted in, marketing messages about new promotions.
• We use aggregated and anonymised data to improve our game selection, site performance and customer support quality.

Sharing Your Information

We do not sell your personal data. However, we may share information with trusted third parties where necessary to operate our services:

• We share data with payment processors handling Mastercard, Visa, Paysafecard, Skrill, Neteller, Rapid Transfer, MoonPay, Sofort and cryptocurrency transactions.
• We share relevant data with our Cyprus paying agent, LuckyLuck Limited, which acts on behalf of Goodwin N.V. in connection with payments.
• We disclose information to regulatory authorities, including the Curacao Gaming Control Board, where legally required.
• We share data with identity verification and anti-fraud providers to confirm your eligibility to play.
• We may disclose information to law enforcement agencies where we are compelled by law, court order or regulatory request.

Cookies and Tracking

We use cookies and similar technologies to keep you logged in, remember your language and currency preferences, and understand how visitors interact with Lussurio Casino. Some cookies are essential to the operation of our site, while others support analytics and marketing. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect your experience on our platform.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to meet our legal, regulatory and accounting obligations under Curacao law. Transaction records, identity verification documents and communication logs may be retained longer where required for anti-money-laundering compliance or dispute resolution, including matters relating to pending withdrawal reviews that can take up to ten business days to decide.

Data Security

We implement technical and organisational measures designed to protect your personal data against unauthorised access, loss or misuse. Access to sensitive information, including payment details and identity documents, is restricted to authorised personnel who need it to perform their duties. While we take security seriously, no method of transmission or storage is completely infallible, and we encourage you to use strong !Ob@)teD6A}[h&mPs and safeguard your login credentials.

Your Rights

Depending on your jurisdiction, you may have rights regarding the personal data we hold about you, including the right to request access, correction, deletion or restriction of processing, and the right to object to certain uses of your data. If you wish to exercise any of these rights, you can contact our support team using the details below, and we will respond in line with applicable data protection law.

• You may request a copy of the personal data we hold about you.
• You may ask us to correct inaccurate or incomplete information.
• You may request deletion of your data, subject to our regulatory retention obligations.
• You may withdraw consent to marketing communications at any time, noting that some promotions, such as e-mail-gated weekly bonuses, cannot be claimed once you unsubscribe.

Restricted Jurisdictions and Data Processing

We do not accept deposits, real-money play or payments from residents of countries listed in our Restricted Countries policy, including those subject to FATF blacklist, greylist and layered restrictions. Where our systems detect activity originating from a restricted jurisdiction or through a VPN, we may suspend the account and process any associated data in accordance with our compliance obligations rather than our standard service terms.

Children's Privacy

Our services at Lussurio Casino are strictly intended for individuals aged 18 and over. We do not knowingly collect personal data from minors. If we become aware that an account has been opened by someone under the legal age, we will close the account and take appropriate action regarding any data held.

International Transfers

Because we operate through Goodwin N.V. in Curacao and LuckyLuck Limited in Cyprus, your data may be processed and stored in multiple jurisdictions. We take steps to ensure that any such transfers are conducted with appropriate safeguards consistent with our obligations as a licensed operator.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. We encourage you to review this page periodically. Continued use of Lussurio Casino after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy, how we handle your personal data, or wish to exercise your rights, you can reach our support team 24/7 via live chat, by email at [email protected], or through our Telegram channel. We aim to respond promptly to all privacy-related enquiries.